Privacy Policy

1. Who We Are

H2O Heating Solutions is a plumbing and heating company based in Bedlington, Northumberland. We are the data controller for any personal information collected through this website.

Contact details:
Email: h2oheatingsolutions@yahoo.co.uk
Phone: 07817 331 959

2. What Information We Collect

We only collect personal information that you voluntarily provide to us through our contact form. This may include:

• Your full name
• Your phone number
• Your email address (optional)
• The service you are enquiring about
• A description of your project or requirements

We do not collect any sensitive personal data, financial information, or data from children.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry and provide a quote or further information
• Contact you regarding your project or booking

We will never use your information for marketing purposes without your explicit consent, and we will never sell or share your data with third parties for commercial purposes.

Legal basis: Processing is carried out on the basis of your consent (by submitting the contact form) and our legitimate interest in responding to business enquiries, under UK GDPR Article 6(1)(a) and (f).

4. How Your Data Is Stored

Contact form submissions are processed and stored by Netlify, Inc., the platform on which this website is hosted. Netlify acts as a data processor on our behalf. Their servers are based in the United States; Netlify maintains appropriate safeguards for international data transfers in compliance with applicable data protection law.

You can read Netlify's privacy policy at netlify.com/privacy.

Form data is retained for no longer than 12 months, after which it is deleted.

5. Cookies and Tracking

This website does not use analytics, advertising, or tracking cookies.

We use Google Fonts to load typography. When your browser downloads these fonts, a request is made to Google's servers (fonts.gstatic.com). Google may log this request, but no persistent cookies are set by Google Fonts on this site. You can read Google's privacy policy at policies.google.com/privacy.

We store a single item in your browser's localStorage (not a cookie) to remember that you have dismissed the cookie notice. This contains no personal data and is not transmitted anywhere.

6. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate data.
• Right to erasure — you can ask us to delete your personal data.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to object — you can object to our processing based on legitimate interests.
• Right to data portability — you can request your data in a portable format.

To exercise any of these rights, please contact us at h2oheatingsolutions@yahoo.co.uk. We will respond within 30 days.

7. Right to Complain

If you believe we have handled your personal data incorrectly, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

8. Third-Party Links

This website contains links to external websites, including the Gas Safe Register, Facebook, Instagram, and WhatsApp. We are not responsible for the privacy practices of those sites and encourage you to read their respective privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to check this page periodically.